Return & Refund Policy

Our Commitment to Your Satisfaction

At OXO Packaging, we are dedicated to providing you with high-quality, custom-made packaging solutions. Because every order is unique, our policy for returns and refunds is designed to be clear and fair. We've outlined our procedures below to ensure you have a transparent experience from start to finish.

All Sales Are Final

Due to the unique and custom nature of our products, all sales are final. We do not offer refunds or credits except in cases where we have made a confirmed error. If we verify that we made a mistake with your order, we will re-print it for you.

Order Cancellations

Orders can be canceled at various stages of production, but cancellation charges may apply.

Cancellation Stages:

Stage 1 (Prior to Design Rework): Your order can be canceled before it is reworked in our design department. You will be charged a $15 fee plus 5% of the total amount to cover payment processing, bank charges, and initial design department fees.
Stage 2 (In Design Rework): If your order is canceled in Stage 2, a minimum of 20% of the total order amount will be deducted as a cancellation fee to cover our design department's charges.
Stage 3 (Sent to Press): We cannot guarantee cancellation at this stage, but we will make an attempt. If the order is successfully canceled, a minimum of 50% of the total order amount will be deducted to cover expenses.
Stage 4 (Shipped): Once your order has been collected by the shipping firm and shipped, it cannot be canceled.

Please Note: No refunds are issued for any design services orders that have been successfully placed.

Damaged, Defective, or Missing Items

For Re-Prints:

If your order has a defect, is damaged, or has missing items, you must notify OXO Packaging within 3 business days of the delivery date. We are not responsible for any claims filed after this period. To receive a replacement, you must return at least 99% of the received product at your own expense within 10 days of the original delivery date. No returns will be accepted without prior written authorization from OXO Packaging.

Damaged Packages:

Customers are responsible for inspecting all packages for visible signs of damage or missing items before accepting delivery. If you find damage or missing items, you must notify both OXO Packaging and the delivery courier immediately. We are not responsible for any claims that are not filed by the customer within 3 business days of the delivery date.

Non-Refundable Charges

Please be aware that any charges related to expedited printing (rush printing or shipping) are not refundable, even if your order is returned for any reason. There are no exceptions to this policy.

Printing Standards & Final Approval

You are responsible for proofing and approving your final artwork and job specification sheet before printing. OXO Packaging is not liable for errors in a printed product caused by any of the following:

Incorrect spelling, grammar, or punctuation.
Wrong graphics orientation, placement, or font usage.
Wrong die cuts, slits, or incorrect/missing folds.
Inaccurate finished product size.

We guarantee that the color reproduction will be within 90% of the final proof you approved. If you require a 100% color match, you must order a hardcopy proof for an additional charge. We are not liable for color matching or ink density on screen proofs.